Privacy policy
Last Updated: October 2025
At Sahina Dupatta, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and share your data when you visit or make a purchase from www.sahinadupatta.com (the “Site”).
1. Information We Collect
When you use our Site or make a purchase, we may collect the following details:
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Personal Identifiers: Name, email address, phone number, and shipping/billing address.
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Payment Information: UPI ID, card details, or other payment details (processed securely via payment gateways).
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Device Information: IP address, web browser type, time zone, and browsing activity on our Site.
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Order Details: Products purchased, price, delivery information, returns, and preferences.
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Marketing Preferences: Your communication preferences and interaction with our emails or ads.
We collect this information directly from you when you browse, create an account, place an order, or contact us.
2. How We Use Your Information
We use your personal data to:
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Process and fulfill your orders (payment, shipping, delivery).
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Communicate with you regarding your orders, queries, or returns.
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Improve your shopping experience and personalize our offerings.
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Send promotional or marketing emails (only with your consent).
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Detect and prevent fraud or suspicious activity.
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Comply with tax, legal, and regulatory requirements.
3. Sharing Your Information
Your information is shared only with trusted service providers necessary to operate our business:
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Shopify: Our ecommerce platform provider, which securely stores your data.
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Courier Partners: For order delivery (e.g., Bluedart, Delhivery, Ecom Express).
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Payment Gateways: For secure transactions (e.g., Razorpay, PayU, Cashfree).
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Marketing & Analytics Providers: For customer communication and performance analysis.
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Legal Authorities: When required to comply with Indian law.
We never sell or rent your data to third parties for marketing purposes.
4. Data Storage & Retention
All customer data is securely stored using Shopify’s cloud infrastructure, with encrypted servers located internationally.
We retain your information only as long as necessary for:
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Order processing and delivery records
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Customer support and dispute resolution
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Legal and tax compliance
5. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience. Cookies help us remember your preferences and analyze website traffic.
You can manage or disable cookies in your browser settings.
Types we may use include:
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Essential Cookies: Required for login and checkout functions.
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Performance Cookies: Help analyze how users interact with the Site.
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Marketing Cookies: Used to deliver personalized ads.
6. Your Rights (For India Residents)
You have the right to:
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Access the personal data we hold about you.
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Correct inaccurate or incomplete information.
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Withdraw your consent for marketing communication.
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Request deletion of your data (subject to legal obligations).
To exercise these rights, please contact us at support@sahinadupatta.com.
7. Data Security
We use industry-standard security practices, including SSL encryption, access controls, and secure payment gateways, to protect your data.
While we take all precautions, no online transmission can be guaranteed 100% secure.
8. Children’s Privacy
Our services are not directed toward individuals under 18 years of age. We do not knowingly collect data from minors.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a new “Last Updated” date.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, contact us at:
Sahina Dupatta – Sole Proprietorship
📍 382/325/1, G.C. Road, Khardha, Titagarh, North 24 Parganas, West Bengal, 7000119
📞 +91 8582877309
✉️ support@sahinadupatta.com